Privacy Policy
1. INTRODUCTION
We take the confidentiality of personal data seriously and responsibly, with their security being a priority for us. Therefore, we commit to adhering to the new rules imposed by European Regulation No. 2016/679, referred to as the “Regulation,” regarding the processing of personal data and the free movement of such data.
Through this policy, we explain what personal data we process, how we collect it, how we use it, and, most importantly, how we protect your data.
Additionally, we inform you about your rights and guide you on how to exercise them.
2. ABOUT US
Our registered office is located in ROMANIA, ILFOV COUNTY, PANTELIMON, RECAS STREET, NO. 13C, VAT ID 44116440, Trade Registry No. J23/2409/2021.
The legal representative of the company is BOȘCODEALĂ BOGDAN and can be contacted at the address ILFOV COUNTY, PANTELIMON, RECAS STREET, NO. 13C, and the email address: office@trotty.ro.
According to EU Regulation 679/2016, TROTTY ELECTRIC SPORT SRL is a personal data controller and has appointed a data protection officer, BOȘCODEALĂ BOGDAN, who can be contacted at:
- Email address: https://trotty.eu/;
- Our address is: ROMANIA, ILFOV COUNTY, PANTELIMON, RECAS STREET, NO. 13C, attention to the RESPONSIBLE FOR PERSONAL DATA.
3. WHAT DATA WE COLLECT AND HOW WE COLLECT IT
We only use information that is strictly necessary and relevant to our business and your consumer needs, collecting it through our website, which is hosted and managed in Romania. We obtain your data primarily because you choose to voluntarily disclose it, but also through automatic capture when accessing our page, due to the use of specific technology and software programs. While you can visit our website without revealing your identity, you can provide us with your personal data directly when using:
1. Order Form
To purchase products and/or services from us, we use your data, including name, billing and shipping address, email, and phone, to process and fulfill your order and to communicate with you in case of unforeseen situations. If you choose not to disclose this requested information, we may be unable to fulfill your order for products/services.
2. Account Creation Form
Where you provide your identification and contact details to create an account on our site. This makes it easier for you to order our products as your information will be pre-filled on the order page. Available at https://trotty.eu/my-account/. Collected data:
- Email address.
If you choose not to disclose this information, we may be unable to honor your request.
Automatic data capture is carried out through:
- cookie technology: A cookie is a piece of information transmitted from a web page, stored by the browser on your computer’s hard drive, and accessible to us later. It retains statistical information necessary for a web page to personalize the browsing session (e.g., by displaying dynamic images of products of interest), such as previously visited web pages, downloads made, the internet service provider used, and the visitor’s country of origin.
The most common types of cookies are:
- technical: Essential for ensuring the technical efficiency of the site;
- functional: Remember your choices and help us improve your shopping experience on our site;
- performance: Help us measure the site’s performance by using information about how visitors navigate the site;
- redirect: Help us place advertisements on other web pages you use;
- social media plug-ins: Connect our customers to different social media channels.
We collect and process data provided by cookie technology only if you permit it.
Standard web server log files provide statistical information about the number of visitors and allow us to assess the technical capacity of our page. Through these files, we collect some information about the IP address, but they are not able to identify you directly; instead, they provide us with statistical data about page traffic.
Google Analytics
Our website uses the web analysis service ‘Google Adwords/Analytics’ provided by Google Inc., for statistical purposes.
This website uses Google Analytics, a web analytics service provided by Google, Inc. (‘Google’), which, in turn, uses cookies. The information generated by the cookie about your use of the website will be transmitted and stored on Google servers in the United States.
If IP address anonymization is activated, your IP address will be shortened within the member states of the European Union or other third parties in the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the United States and shortened there. IP anonymization is enabled for this site. Google will use this information on behalf of the operator of this site for the purpose of evaluating your use of the site, generating reports on website activity for website operators, and providing other services related to website activity and internet usage.
The IP address transmitted by your browser will not be associated with other data held by Google. You can refuse the use of cookies by selecting the appropriate settings in your browser; however, in this case, you may not be able to use all the functionalities of the site. You can also opt-out of using Google Analytics in the future by downloading and installing the Google Analytics Opt-out Browser Addon for your browser: https://tools.google.com/dlpage/gaoptout?hl=en.
To agree or withdraw your consent regarding automated processing through the mentioned programs or technologies, please set this option within the welcome message you receive when accessing the site / adjust the appropriate settings in your browser. For more details, please refer to our cookie policy. If you choose to browse without these technologies or programs, some functions or features of the site may not be able to operate. If you accept the full use of automated capture programs and technologies, we will collect the following data:
- identity data: name and surname, company name you represent;
- contact data: email address, phone, optionally billing and shipping address;
- commercial transaction data: services and products purchased from us, payment method;
- technical data: login data, including IP, operating system and platform, browser identification, location, technologies used on devices used to access the site;
- usage data: of our website, products, and services;
- marketing data: your preferences to receive information from us or third parties.
4. ABOUT US
We collect information containing personal or technical data primarily for:
1. Fulfilling our contractual obligations to you (creating and managing an account, processing orders including confirmation/cancellation, invoicing and shipping, return/exchange of products including full or partial reimbursement of the value, providing support services).
The legal basis for collection is legal and necessary for the conclusion of a contract between you and our company.
2. Improving our services and your shopping experience on our website.
To carry out this activity, we rely on our legitimate interest in conducting business activities, but we also pay attention to respecting your rights and freedoms, offering you an easy option to unsubscribe from the use of the programs and technologies we use in the data collection and processing process.
3. Direct marketing.
We base our marketing communications on your prior consent. You can change your mind at any time by accessing the unsubscribe button within the messages you receive from us.
4. Security reasons for our hardware and software infrastructure. The foundation for collection and processing for this purpose is both legal, as the obligation to safeguard goods, and based on our legitimate interest in protecting our business.
To the extent that we will use the information held for purposes other than those stated above, we will expressly request your consent and explain the specific rights you have in this situation.
5. INABILITY/REFUSAL TO PROVIDE CERTAIN PERSONAL DATA
If you do not provide the requested information, it is highly likely that you may not be able to use our website normally, and we may also be unable to accept and process your request, preventing us from providing products or services of interest to you.
6. USERS
Your data is used by TROTTY ELECTRIC SPORT SRL (https://trotty.eu/) and we will never distribute your personal information to a third party for purposes other than those described in this Policy.
We may share your personal information with our trusted partners who can provide guarantees regarding the security and confidentiality of your data and who process the data only in accordance with our instructions.
Our partners are generally third-party service providers with whom we collaborate and who operate in areas such as IT and maintenance services, hosting databases internally and within the EU, behavioral analysis services (Google Analytics, Facebook), accounting and taxation, legal consulting and assistance, marketing, financing, advertising, payment processing, delivery, or other services, as well as public authorities.
7. STORAGE LOCATION
Both the website and the physical and electronic database containing personal information are hosted/stored on secure servers in Romania.
If we transfer certain personal data to entities located in the European Union or outside the Union, including states for which the European Commission has not recognized an adequate level of personal data protection, we will take measures to protect your rights and interests.
Transfers will be protected by contractual clauses or other guarantees such as certification schemes, including the Privacy Shield for the protection of personal data transferred from within the EU to the United States of America.
8. SECURITY MEASURES
Although your data is collected online, some of it is also stored on paper (e.g., invoices). TROTTY ELECTRIC SPORT SRL (https://trotty.eu/) is particularly and consistently committed to implementing effective security measures to protect your personal data and to prevent security breaches, both regarding information stored online and in physical form.
Regardless of the storage method, your data is kept in secure environments that benefit from protective measures against unauthorized access, use, disclosure, alteration, or destruction.
Furthermore, we have implemented special measures for network and data transfer security, infrastructure auditing and testing, trained personnel, data transfer outside Romania only to entities that can ensure similar protection, etc.
9. STORAGE PERIOD
If we process your data for the performance of pre-contractual/contractual obligations, we will store the data for as long as necessary for the execution of the contract and for an additional subsequent period.
We retain inactive accounts for 12 months.
We keep pending orders for 3 days.
We keep failed orders for 30 days.
We keep canceled orders for 30 days.
We keep completed orders for 36 months.
When handling an account deletion request, personal data from orders will be removed. If we process your data based on a legal obligation or in the public interest, we will store the data for as long as necessary to comply with legal obligations or as long as the interest is deemed to be of public utility. If we process your data to protect our legitimate business interests, we will store the data until you request us to stop, unless we can demonstrate that the reason for collecting and storing is prioritized over your interests, rights, and freedoms. If we process your data based on your explicit consent, we will store the data until you ask us to stop.
10. AUTOMATED DECISION-MAKING
TROTTY ELECTRIC SPORT SRL (https://trotty.eu/) does not use automated processes that can generate legal effects concerning you or significantly affect you.
You can request at any time not to be subject to a decision based solely on automated processing, if that decision produces legal effects concerning you or similarly significantly affects you.
You cannot exercise this right of choice if the decision resulting from automated data processing is necessary for entering into or performing a contract, or if it is allowed by law and there are adequate safeguards for your rights and freedoms.
If you have provided your consent for automated processing and later change your mind, you can withdraw your consent at any time by submitting a written request using the contact information provided in the Contact section on the website.
11. DECISIONAL PROCESS AUTOMATION
Right to Information – you have the right to know if your personal data is being processed, what data is collected, where it is obtained and why, who processes it, for how long, and whether these data are subject to automated processing that may have legal effects or significantly affect you.
Right of Access – you have the right to access, free of charge and at reasonable intervals, the data collected from/about you. This includes your right to request and obtain a copy of the collected personal data.
Right to Update/Rectify – you have the right to request the rectification or update of your personal data that is inaccurate or incomplete.
Right to Erasure – in case you have withdrawn your consent, objected to data processing, the processing is not in compliance with the provisions of the Regulation, or is no longer necessary for the purposes for which the data were collected and processed, you can request the erasure of your personal data from our records.
Right to Restrict Processing – under certain conditions, you have the right to restrict the processing of your personal data.
Right to Object – in certain cases, you have the right to object to the processing of your personal data, for example, in the case of direct marketing.
Right to Object to Automated Processing – if your personal data, including profiling, is subject to automated processing that may have legal effects or significantly affect you, you are entitled to request that your data be excluded from any automated individual decision-making process.
Right to Data Portability – you have the right to obtain your personal data in a suitable format or, if possible, through direct transfer from one processor to another.
Right to Assistance from the Supervisory Authority – you have the right to seek assistance from a supervisory authority and the right to other remedies, such as the right to claim damages.
Right to Withdraw Consent – you have the right to withdraw your consent at any time. The withdrawal of consent does not affect the lawfulness of processing before its withdrawal.
Right to Lodge a Complaint – if you wish to make a complaint regarding how we process your personal data, we invite you to contact us:
- Email address: office@trotty.ro;
- Our address is: ROMANIA, ILFOV COUNTY, PANTELIMON, RECAS STREET, NO. 13C, attention: RESPONSIBLE FOR PERSONAL DATA.
We assure you that all your notices and complaints will be handled with seriousness, professionalism, and complete confidentiality. If, however, you are dissatisfied with how we have addressed your concerns, you can contact the authorities responsible for overseeing our activities regarding personal data.
In Romania, this authority is represented by the National Supervisory Authority for Personal Data Processing, whose contact information is:
Address: 28-30 G-ral. Gheorghe Magheru Blvd., Sector 1, postal code 010336, Bucharest, Romania
Phone: +40.318.059.211 or +40.318.059.212;
Email: anspdcp@dataprotection.ro
